You asked us...

I bought one of your older templates and would like to upgrade my license, but your prices have gone up and the license upgrade is more then I paid for the original template...what now?

posted on : 6/9/2004

Why do I need to upgrade my template license to use it for another site? I read somewhere I only need to buy it once.

posted on : 6/9/2004

A template is intended for use on only one domain. This is a standard term of use for most template developers. We understand that many of you will want to use the template more then once so we have tried to make reusing the template as easy as possible with a Pay as You Go license upgrade system.
You also have the option of having a custom package developed for your needs...when you do so we will give you an unlimited use license so you will be able to use it as often as you require.

Why should I pay another $50.00 for the Affiliate Website Develpoment Guide? Can't I find most of the same information in your help files?

posted on : 5/26/2004

Over the last couple of years we have been asked to develop something to make it easier to build a site from a template.

While yes, we do have most of the same information in out help files if you choose to go through them, the guide is designed to be a step by step tutorial that will take you from start to finish with easy to follow movies and text guides.

We are also in the process of changing how we deliver our products to you...technology has been changing rapidly in our business. The James Martell Students will be reaping the benefits of those changes first. So the templates you will be getting have much more in them then we can offer in our basic help files. Even if you have used one of our templates in the past, these new templates are completely different.

We recommend the Guide to all students ordering a templates from us.

Something strange is going on. What do I do?

posted on : 5/26/2004

You first need to determine if your problem is related to the template, to FrontPage, or to the server extensions. All of our templates are thoroughly tested before they are added to our catalog. If your template was correct when you first created your new web but something happened while you were adding your content or images, chances are you did one of the following:
• You accidentally resized a table (row or column) by dragging one of the edges. In this case, it is best to make a copy of a page which is correct and then copy your text to this new page. Rename this page to replace the incorrect one.

• You inserted an image or table which is too large for the containing area. In this case, remove the element to see if this fixes the page. If it does, resize your image or table to fit within the area or move the item to another area on the page.
• The page looks fine in the normal view but looks wrong when you click on the preview tab, be aware that the preview tab does not give an accurate view. You should go to File > Preview in Browser.

If you are having difficulty renaming pages, inserting a form, or adding other functions to your web pages, these are FrontPage related items. You will need to refer to the FrontPage help files for more information. We have found that by going to Tools > Recalculate Hyperlinks, we can easily fix a variety of tiny glitches. It's a good idea to this each time before you publish your web and after making major changes to your web. For more serious issues, go to Help > Detect and Repair which can also iron out many problems.

If everything is fine on your local computer, but once you publish your web the navigation or form (if applicable) is not working does not appear, these are server extension issues. You will need to contact your web host for more information. As a side note, we have had hosts in the past who blame every little problem on FrontPage. Needless to say, we changed web hosts to one who was more knowledgeable about server extension issues.

I lost my template when my computer crashed. Can I get another copy?

posted on : 5/26/2004

Our policy is to replace your theme and template package within 30 days from the date of purchase. We are not responsible for the policies of other companies who offer our products for sale or who have resold our templates in the past. While most people would rather crash their cars rather than their hard drive, it is each individual's responsibility to backup important data. Please place your original zipped download file onto a floppy disk or other removable media, label this disk with the name of the theme, date of purchase, order number, and any other important information. If the template package is no longer shown on our catalogue pages, we cannot replace it.

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